How to Book

Spring 2018 events can be booked via the Mercury Theatre Box Office.

For Autumn 2018…


Frazer Merrick, 17 September

A drop-down menu will appear. Click on the title of the concert, choose the ticket price or press ‘Add to Cart’. This will take you through to PayPal where you can pay by debit or credit card or with your PayPal account. You don’t need to have a PayPal account.

At the checkout, you can add extra tickets, delete if you have too many, or add a message for the Box Office. You can also go back to our website and add other concerts.

WOW! We will not charge a booking fee, and will send your tickets by post for free.

If your booking reaches us less than 48 hours before the concert, tickets will be available for you at the door. Please bring your PayPal receipt with you if you book late.

You should receive an email from PayPal with details of your booking, but you are welcome to contact us ( if you have any questions or are worried about anything.

Please note that because we are a very small box office you will not normally receive an acknowledgement of your booking from us. You should, however, receive your tickets within seven working days. If you do not hear from us within this time, please email

Booking by post
The more people book online, the easier it is for us to keep track of how many seats we have sold. But if you can’t book online, please use the detachable booking form in the brochure, which you can post back to us with a cheque. Please email us with your postal address and we will send you a free copy of our 2017 brochure.

Harriet Mackenzie and violin
Harriet Mackenzie, 23 September

We are not very well set up at the moment for phone calls and we apologise for this. The number is 07759 934 860 and we are sorry that it may take us some time to get back to you. We are not able to take payment over the phone. If possible please email us.

We are more than happy to answer any questions you have, check availability for you, or explain the booking process. Email

We look forward to welcoming you to the 2018 Festival.

The Roman River Box Office team


Stoke by Nayland ChurchFront rows

The front few rows afford a truly intimate concert experience. We build a stage at Stoke by Nayland, so the front rows have to look upwards slightly.


The main body of seating. You’ll get a good view and fantastic sound quality.

The Moot Hall
The Moot Hall

Side / back

Some of these seats may have a restricted view, but if you arrive in good time (to enjoy refreshments from our popup bars) you’re often able to secure a great seat with a full view. And there is great sound everywhere!


Sold-out concerts

For sold-out concerts we operate a waiting list, and often we are able to offer seats at the last minute. Please email to be added to the waiting list for a particular concert.

Benjamin Grosvenor – likely to sell out in 2017


We know that plans sometimes change but as we rely heavily on the fabulous volunteers who run our box office we are very sorry that we are unable to offer refunds unless a concert sells out and we are asked for returns.

If you can’t come to the concert, please consider giving your tickets to friends or please email If we can’t refund them, your money will go towards our much-needed education programme, giving young people as many musical opportunities as we can, and on bringing fantastic musicians to future festivals. We are a charity and plough every penny back into our work.

What will I be sitting on?

If you’re coming to a concert in a church, you’ll probably be sitting on pews, so you may like to bring a cushion. In our found venues, we hire chairs. We know that the seating and temperature of some of the venues is something you’d like us to improve.

Thames Barge Hydrogen, 9 September


Why don’t we have numbered seating?

The subject of much debate. For the moment we’re managing without, because:

1. We want you to have the flexibility to be able to sit with your friends and the party you have brought. Many churches have pews that comfortably seat either 5 strangers or 6 people who know each other well. We want to leave that to you and not dictate how far or near you have to sit to your fellow audience member!

2. We want to get your tickets out to you as soon as possible. Our voluntary box office team works hard to achieve this, and another layer of complexity will delay the process.

We hope that this all makes sense. For any comments, suggestions for improvements or questions, please email

Navarra Quartet (c) Sussie Ahlburg
Navarra Quartet (c) Sussie Ahlburg